Frequently Asked Questions (FAQ)

Welcome to the ZISA Fragrance FAQ page. Here you’ll find answers to common questions about our perfumes, orders, delivery, payments, and more.

1. What is ZISA Fragrance?

ZISA Fragrance is a perfume brand offering premium perfumes for men, women, and unisex fragrance lovers in India. We focus on stylish packaging, quality scents, and affordable luxury.

2. Are ZISA Fragrance perfumes long lasting?

Yes, ZISA Fragrance perfumes are made to offer a long-lasting fragrance experience. Longevity can vary depending on the perfume type, skin type, weather, and usage, but we focus on delivering perfumes with good performance and lasting appeal.

3. Do you have perfumes for men, women, and unisex use?

Yes, we offer perfumes for:

men
women
unisex use

You can explore our collections to find the fragrance that matches your style and preference.

4. Do you ship across India?

Yes, we ship across India. Delivery time may vary depending on your location and courier availability.

5. How long does delivery take?

Orders are usually processed within 1 to 3 business days. Estimated delivery time is usually:

Kerala and nearby areas: 2 to 5 business days
Other locations in India: 3 to 8 business days

6. How can I track my order?

Once your order is shipped, tracking details may be shared through email, SMS, or WhatsApp, depending on the contact information you provided while placing the order.

7. What payment methods do you accept?

Available payment methods will be shown at checkout. These may include online payment options supported by our website.

8. Can I cancel my order?

Yes, orders can usually be cancelled before dispatch. Once the order has been shipped, cancellation may not be possible.

9. Do you accept returns?

Due to the personal nature of perfumes, returns are generally not accepted after delivery. However, if you receive a wrong, damaged, leaked, or missing item, please contact us within 24 hours of delivery.

10. What should I do if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery with clear photos or an unboxing video. This helps us verify the issue and provide a replacement or suitable solution.

11. Do I need an unboxing video for claims?

Yes, we strongly recommend recording a clear unboxing video when opening your package. This is especially important for damaged, leaked, wrong, or missing product claims.

12. Are your perfumes budget friendly?

Yes, ZISA Fragrance focuses on offering premium-looking and high-quality perfumes at affordable prices, making them a great choice for everyday use and gifting.

13. Can I buy perfumes online from ZISA Fragrance?

Yes, you can buy perfumes online directly from ZISA Fragrance through our website.

14. Are your perfumes good for gifting?

Yes, our perfumes are a great choice for gifting thanks to their elegant presentation, quality fragrance, and affordable luxury feel.

15. How do I contact ZISA Fragrance?

For any questions or order support, contact us here:

Email: zisafragrance@gmail.com

WhatsApp:+918891504206

16. How do I choose the right perfume online?

You can choose the right perfume by checking the collection type, fragrance style, and intended use. If you like fresh scents, explore lighter options. If you prefer rich and bold fragrances, choose deeper perfume styles. Men, women, and unisex collections can help you find the best match faster.