Terms of service
Welcome to ZISA Fragrance. By accessing our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.
- General
This website is operated by ZISA Fragrance. Throughout the site, the terms “we,” “us,” and “our” refer to ZISA Fragrance. By visiting our website, browsing our pages, or purchasing from us, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions stated here, please do not use our website or services.
2. Products and Services
ZISA Fragrance offers perfumes and fragrance-related products for sale through this website. We try our best to display product details, descriptions, pricing, and images as accurately as possible. However, actual product color, packaging, or appearance may slightly vary depending on screen settings, lighting, or updates in packaging design.
We reserve the right to modify, discontinue, or limit the sale of any product at any time without prior notice.
3. Pricing and Payment
All prices listed on the website are shown in Indian Rupees unless otherwise stated. Prices are subject to change without notice.
We reserve the right to refuse or cancel any order if there is an error in product pricing, stock availability, payment confirmation, or suspected fraudulent activity.
Orders will only be processed after successful payment confirmation, unless a cash on delivery option is specifically offered.
4. Order Acceptance and Cancellation
Placing an order on our website does not guarantee automatic acceptance. We reserve the right to accept or reject any order for reasons including but not limited to product availability, payment issues, incorrect pricing, or suspected misuse.
Orders can only be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible. Please refer to our Return & Refund Policy for more details.
5. Shipping and Delivery
Shipping and delivery timelines are estimates and may vary depending on location, courier partner service, weather conditions, holidays, and other external factors.
ZISA Fragrance is not liable for delays caused by third-party courier services, but we will try our best to support customers in tracking and resolving shipment issues.
Please read our Shipping Policy for complete shipping-related information.
6. Returns, Refunds, and Replacements
Returns, refunds, and replacements are subject to our Return & Refund Policy. Due to the personal nature of perfumes, opened or used products are generally not eligible for return unless they arrive damaged, leaked, incorrect, or with missing items.
Customers may be asked to provide photos or an unboxing video for claim verification.
7. Customer Information
You agree to provide current, complete, and accurate order and account information for all purchases made on our site. This includes correct name, shipping address, mobile number, and email address.
We are not responsible for delivery issues, failed shipments, or delays caused by incorrect or incomplete information entered by the customer.
8. Prohibited Use
You may not use our website or services:
- for any unlawful purpose
- to violate any laws or regulations
- to misuse, hack, or disrupt the website
- to submit false or misleading information
- to copy, resell, or exploit website content without permission
We reserve the right to terminate access to our website or services if any misuse is suspected.
9. Intellectual Property
All content on this website, including text, product descriptions, logos, graphics, images, and branding, belongs to ZISA Fragrance unless otherwise stated. Unauthorized use, copying, reproduction, or distribution is prohibited.
10. Third-Party Services
Our website may use third-party tools, payment gateways, courier services, or links to external websites. We are not responsible for the policies, practices, or content of third-party services. Your use of those services is subject to their own terms and conditions.
11. Limitation of Liability
To the maximum extent permitted by law, ZISA Fragrance shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our liability, if any, shall be limited to the amount paid by the customer for the specific order in question.
12. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting changes on this page. It is your responsibility to review this page periodically for updates.
Continued use of the website after changes are posted means you accept those changes.
13. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
14. Contact Information
For any questions regarding these Terms of Service, please contact ZISA Fragrance:
Email: zisafragrance@gmail.com
WhatsApp: +918891504206
Thank you for visiting and shopping with ZISA Fragrance.